OK so here's the skinny about what I'm doing back in Digital Support.
I'm helping teachers, home users & IT technicians install & operate software on their computers. It breaks down as all Primary & Secondary Schools & FE Colleges. Overall there's about 24'500 educational establishments & about 3000 pieces of software.
This means it's far busier than ever & a massive step up from when I worked here 4 years ago. The team's kinda the same size, it's just the workload has increased significantly.
But it does raise a certain question - why am I not perusing more of a Youthwork career? Well more on that in another entry later on. But for now I'm content with helping people & it's actually helping young people - just a little indirectly!